How to evaluate product warranties

The simple truth is that product warranties aren’t important… until you have a problem!

Often you are up against tight budgets and therefore price determines your buying decision. But it’s worth think and looking into product warranties especially if many people within your organisation are setting and breaking down your display. However clear you are with instructions of how to pack the display to keep it in good condition, personnel are usually in a hurry to leave the show or event and instructions can get missed and parts and pieces get damaged. That’s when you need the warranty.

Many companies offer a warranty on their display stands. They even have similar names, such as:

  • Limited Warranty
  • Lifetime Warranty
  • “No Questions Asked” Lifetime Warranty
  • No-fault warranty, unconditional warranty, etc.

So, here are a few suggestions for how to evaluate warranties.

Get copies

You need to get a detailed description to evaluate them. Some companies publish their warranties on their website. Others don’t make it so easy. In that case, you may have to request a copy from your display consultant or customer service agent.

How to evaluate product warranties

Compare coverage

Understand what is and is not covered. For example, is only the frame covered? How about the mounting system – channel bars, hubs, clips, fasteners? Are accessories like lights or cases covered differently?

Determine liability

Most “lifetime” warranties have a clause that states the company must inspect the product damage in order to determine whether the source is due to a manufacturing or material defect. If damage doesn’t stem from one of these two, you will be given a quote for the cost of the pop-up repair. It’s rare to find a warranty, like Nomadic’s “No Questions Asked” warranty that will repair or replace your pop-up for a lifetime of ownership even if the damage incurred to it is YOUR fault.

Anticipate your needs

How frequently will your pop-up display be used? Will set-up and break down of your pop-up display be done by the same personnel? Who in your organisation is responsible for managing property repairs?

Field vs. location repairs

Some companies promote the ability to make repairs yourself while others require that the pop-up stand be repaired at an authorised location. Field repairs may work if you have the spare parts on hand and instructions on how to install them. Ask yourself who you trust to execute a lasting repair of your display properly – a staff member or factory qualified professionals?

Understand the process

Do you call Customer Service for authorisation to return the product? Or can you submit a repair request online? Who pays shipping to the repair location? How long does a pop-up repair usually take to complete? Who pays the shipping to return your property?

Once you’ve made your purchase decision, remember to complete and return or submit your product’s warranty registration so that if the time comes for you to use it, your supplier will be ready to support it.

How to evaluate product warranties

How to evaluate product warranties


The paper deals with the possibility of assessing product reliability in the case a producer has no data about the behavior of products in service, and the only available thing is the information on warranty claims. The suggested method of reliability assessment utilizes the information on the number of products manufactured, the date when their service started, and the number of claimed products during a warranty period. An example of method practical application is presented too.

[1] W.R. Blischke, D.N.P. Murthy, Product Warranty Handbook, Marcel Dekker, New York, (1996).

[2] D. Corbu, S. Chukova, J. O’Sullivan, Product warranty: modelling with 2D-renewal process, International Journal of Reliability and Safety, Vol. 2 (2008), No. 3, pp.209-220.

[3] M. Jung, D.S. Bai, Analysis of field data under two-dimensional warranty, Reliability Engineering & System Safety, Vol. 92 (2007), No. 2, pp.135-143.

[4] Act of the Czech Republic No. 634/1992 – Consumer Protection Law.

[5] J. Baik, D.N.P. Murthy, Reliability assessment based on two-dimensional warranty data analysis, in: Safety and Reliability for Managing Risk: Proceedings of the European Safety and Reliability Conference ESREL, Taylor & Francis Group, London, 2006, pp.2307-2311.

[6] J. Bartak, J. Furch, S. Cornak, A relation between dependability specific aspects and vehicles LCC in operation and maintenance, in: Transport Means 2005, Kaunas University of Technology, Kaunas, 2005, pp.26-65.

[7] Z. Vintr, M. Vintr, Estimate of Warranty Costs Based on Research of the Customer’s Behavior, in: Proc. Ann. Reliability & Maintainability Symp, IEEE, New York, 2007, pp.323-328.

[8] IEC 60605-4 Equipment reliability testing – Part 4: Statistical procedures for exponential distribution – Point estimates, confidence intervals, prediction intervals and tolerance intervals, IEC, Geneva, (2001).

[9] P. Siroky, D. Maga, J. Petrilak, Increasing the Military Systems Reliability, in: ICMT´07: International Conference on Military Technologies, University of Defence, Brno, 2007, pp.434-440.

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Product Warranty

Warranty period

In general, Hioki products are covered by a three-year warranty (some exceptions apply).
Warranty was extended in April 2018 (from one to three years) and it is applied to products with serial numbers since April 2018.

Warranty terms

In the event Hioki is responsible for the failure of a product during the warranty period beginning on the date of purchase (or beginning in the month the product was manufactured if the date of purchase is unclear), we will repair or replace the product free of charge.

Warranty scope

The specifications, performance, and functionality of Hioki products are primarily verified on a standalone basis. Although we verify that products operate properly when connected to standard options, you are responsible for verifying proper operation while connected to products from other manufacturers. The scope of Hioki’s warranty is limited to Hioki products. Connected devices and issues caused by connected devices are considered outside the scope of the warranty. In the event of physical damage, any compensation that might be provided by Hioki is limited to the purchase price of the product.

Accuracy guarantee

For products with an accuracy guarantee, we guarantee the level of accuracy indicated in the specifications for a certain period of time following shipment from the factory. In the event of an accuracy defect during that period of time, we will adjust the product free of charge.

Consumables and parts with a limited service life

Consumables and parts with a limited service life are not covered by product warranties. Such parts must be replaced as part of periodic maintenance in order to ensure the product can be used in a stable manner over the long term. Please see the Maximizing Performance page.


It is recommended to replace consumables, which include single-use supplies such as recording paper and batteries as well as components such as probes that degrade over time due to bending and tensile force, on regular basis. Parts like probes, which incorporate tip pins, connectors, and cables, are also considered consumables.

Examples: Batteries, probes, test leads, cables, temperature and humidity sensors, thermocouples, recording paper, and dry cells

Exceptions: Consumables that are covered by the product warranty

Consumables that comprise a significant portion of the product and account for a majority of its product value are covered by product warranties. However, connectors and cables are not covered by product warranties.

Examples: Current sensors, clamp-on probes

Parts with a limited service life

The amount of time for which parts with a limited service life can be used may decrease due to deterioration or wear caused by factors such as frequency of use, passage of time, and the operating environment (temperature, humidity, etc.). Such parts must be replaced as part of periodic maintenance in order to ensure the product can be used in a stable manner over the long term.

Examples: Displays, backlights, disk drives, power supply units, fans, aluminum electrolytic capacitors, and relays

What to do when an accident occurs while using a Hioki product

We strive to earn the trust of customers by offering high-quality products and unsurpassed service. Nonetheless, accidents involving Hioki products sometimes occur. If you experience such an accident, please provide information about the circumstances surrounding the incident and a description of the occurrence to Hioki at the earliest opportunity.

Customer Evaluation and Warranty Terms and Conditions
No guarantee is provided that all interface-compatible peripherals and boards will operate properly when connected to the interfaces installed on this product. Be sure to conduct full verification and evaluation before using all peripherals and boards. Although basic operation has been verified on the target operation OS, no guarantee is provided for complete operation of the OS and attached drivers. Also, no guarantee is provided for compatibility and complete operation with applications and software used by the customer. Please conduct full verification and evaluation beforehand. Please evaluate for verifying whether the functions of this device are satisfied for the final system.

Limitations on Use for Applications
– This product is designed for use in general embedding applications. This product was neither intended nor authorized for use in applications that require an extremely high level of reliability or where failure or malfunction may pose a direct threat to human life or bodily injury or may cause serious property damage (such as military, nuclear, aerospace, air traffic control, power generation plant, traffic and transportation control, and life support systems). Customers who require usage for advanced control of medical equipment should consult with Ricoh beforehand.
– This product is not intended for use as a personal computer for general consumers.

Warranty Terms and Conditions
Ricoh assumes no liability for any losses, either direct or indirect, including lost income, arising due to the use or breakdown of this product. However, in the event that a defect is found in the product after delivery, Ricoh will replace or repair the product at its own expense within the warranty period. Please be aware that any compensation amount will be limited to the purchase value for this product.



Huth-Ben Pearson International, LLC (the “Manufacturer”) warrants Manufacturer’s products (the “Products”) will be free from defects in manufacture by Manufacturer (the “Warranty”). The Warranty will be effective and valid for a period of one (1) year for equipment, ninety (90) days for parts, tooling, and accessories beginning on the date in which Manufacturer ships the Product (the “Warranty Period”) from manufacturer’s facility directly to Manufacturer’s customer (the “Customer”). The Warranty shall obligate Manufacturer to repair or replace (in Manufacturer’s discretion) defective Products as provided below. Manufacturer shall maintain records, including Manufacturing Process Instructions, for all Products for a period equal to the Warranty Period. Upon the expiration of the Warranty Period, Manufacturer will have no further obligation to Customer with respect to a Product that is non-conforming and/or defective for any other reason.

To take advantage of the Warranty, Customer must take the following three steps: (1) Customer must promptly notify Manufacturer after Customer becomes aware that it has a defective Product, which in all events must be within thirty (30) days of Customer’s discovery of the defect and within the Warranty Period; and (2) Customer must provide detailed digital pictures and/or must return the defective Product to Manufacturer immediately thereafter and/or make the Product available to Manufacturer for inspection (at Manufacturer’s request/discretion), and in no event more than thirty (30) days after any notification provided in (1) above; and (3) Customer must insure the defective Product until Manufacturer receives and accepts it. After Customer has taken the above steps, Manufacturer will evaluate the Product to determine if Customer’s warranty claim is valid and to determine what, if any, remedy is available to Customer. Customer must return or make available all defective Products with complete documentation associated with the defective Product.

The Warranty shall be invalidated if: (1) damage to the Product is the result of misuse or abuse by Customer or any end user of the Product; or (2) if the Product has been modified by Customer or any end user of the Product; or (3) if any defects in the Products are caused as a result of Manufacturer following Customer’s specifications in manufacture that contain any problems, faults, errors, miscalculations, or discrepancies in the specifications. If Manufacturer decides to repair or replace the defective Product, Manufacturer will ship the repaired or replaced Product (both, a “Repaired Product”) F.O.B. the shipping point and all of the provisions in this Warranty pertaining to the Products will apply to the Repaired Product, including but not limited to, the risk of loss provisions set forth above. Notwithstanding the prior sentence, the Warranty Period for a Repaired Product will not be restarted, but instead will expire at the same time as though the Repaired Product was never a defective Product but rather the Product at all times.




Are Product Warranties Enough?

How to evaluate product warranties

Many solar operators believe damage or poorly performing PV panels are protected by manufacture warranties. However, we surveyed several major manufacturers and found that every single one exempted damage resulting from lightning.

Solar panels come with two different warranties a performance warranty and an equipment warranty. Performance warranties guarantee the expected output over time. This guarantee determines the acceptable amount output degradation that is acceptable, such as 90% output at 10 years and 80 percent at 25 years. If the panel degrades at a faster rate, the warranty will cover its replacement. Performance loss outside of these expected ranges related to transient surges from lightning are not covered. The same is true to total panel failure due to lightning events; your equipment warranty will not cover the damage.

Because solar panel operators are concerned with continuous, uninterrupted output, it is important to consider protection from harmful surge events. Proper grounding/bonding, surge protection, and a lightning protection system are effective solutions to mitigate these risks.

There are several factors to consider when determining lightning risk. Solar farms installed in opened areas without tall trees or high buildings have an increased risk due to the interplay of high solar radiation, humidity, and lightning frequency. Arrays are not the only target. Other expensive equipment such as batteries, inverters, monitoring systems, tracking controls, weather stations, and generators are susceptible to lightning related damages as well.

The NFPA 780 Standard for the Installation of Lightning Protection Systems only recommends the minimum requirements for solar arrays: PV panels should be grounded with a ground conductor, which can leave the inverter and transformer stations vulnerable. However, a myriad of interpretations exist for solar project installations and they differ from state to state, county to county, and even inspector to inspector. Compliance is also voluntary. Thus, when time or money is an issue, it is the first line item that gets cut from the project.

Repair or replacement of damaged electronic components is very expensive not to mention the costs associated with power interruption and downtime. ALLTEC recommends installing appropriate lightning protection, and properly grounding and bonding that protection in addition to grounding your arrays.

Not sure where to start? Alltec is happy to assist! Most lightning protection systems begin with a site survey to evaluate any existing systems in place and determine weak spots in its defenses. Another activity commonly started along with the site survey is a design analysis so that we can provide an ideal future state recommended lightning protection system. Below are some posts that dig deeper into the services mentioned above and as always, we are here to help, so reach out with any questions you may have!

NovAtel Warranty


Limited Warranty Period:

Products and Software: 12 months from the date of shipment
IMUs (return to manufacturer)

Accessories: 90 days from the date of shipment
Other accessories

NovAtel warrants that, during the applicable warranty periods set forth above (“Warranty Period”), it shall repair or replace, at its sole option and at its facility, any Product, Accessory or Software which does not materially conform to NovAtel’s specifications or that is significantly defective in materials or workmanship (“Defective Product”), free of charge. If Software is determined to be a Defective Product during the Warranty Period, NovAtel shall provide the Purchaser, at NovAtel’s sole discretion and expense, with an unqualified software patch that resolves the issue or a fix that is included in the next general software release for the affected Software. This limited warranty does not cover the cost of any software re-verification, certification, or implementation. The unqualified software patch will be provided AS IS under special software license terms provided with the software patch.

To obtain performance of this limited warranty, Purchaser may initiate the return process at or the return instructions below, and Purchaser must return the Product to NovAtel shipping prepaid. Note that there are no user serviceable parts in the GNSS receiver and no maintenance is required. When the status code indicates that a unit is faulty, replace with another unit and return the faulty unit to NovAtel.

This limited warranty does not apply where the Product, Accessory or Software has been: (a) subjected to abuse, misuse, neglect, negligence, accident, damage during shipping, improper testing, improper installation, improper storage, improper handling, improper maintenance, abnormal physical stress, abnormal environmental conditions, abnormal use, any other condition outside of NovAtel’s specifications, or failure to follow NovAtel’s instructions; (b) modified, reconstructed, repaired or altered by persons other than NovAtel or as authorized by NovAtel; (c) used with any third-party product, hardware or product that has not been previously approved in writing by NovAtel; or (d) returned with the original identification markings removed or altered. Further, any Product, Accessory or Software designated by NovAtel as a beta site test sample, experimental, developmental, research, prototype, preproduction, sample, incomplete, or out of specification product are provided AS IS and specifically excluded from this limited warranty. Further excluded from this limited warranty are Products, Accessories and Software manufactured or created by a third party (“Third Party Materials”). NovAtel will assign, to the extent permissible, to Purchaser any warranty coverage for Third Party Materials, but NovAtel does not independently warrant any such Third Party Materials and the third party’s warranty term may not coincide with the Warranty Period. UNDER NO CIRCUMSTANCES DOES NOVATEL WARRANT THAT ANY SOFTWARE WILL OPERATE UNINTERRUPTED OR ERROR FREE.



Protect your NovAtel hardware investment beyond the standard limited warranty period. NovAtel’s Extended Warranty Program provides you with the option to increase the duration of the Warranty Period by an additional 12 or 24 months. An extended warranty for hardware can be purchased at the time of hardware purchase, or any time within the initial Warranty Period of 12 months from the date of shipment.

Extended Warranty Terms:
12 Months (24 months coverage total)
24 Months (36 months coverage total)

To purchase an Extended Warranty:
Call 1-800-novatel (1-800-668-2835) or 403-295-4900
Email: [email protected]

To find your closest NovAtel representative, visit our Sales Offices.

Returning to NovAtel

Returning to NovAtel

Before shipping any material to NovAtel or Dealers, please contact NovAtel Customer Support at or [email protected] . Once Customer Support confirms the faulty equipment and need for return, you will be referred to NovAtel Repair. A Return Material Authorization (RMA) number and instructions on proper shipping procedures for the defective product will be provided.

Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective product. When returning any product to NovAtel, please return the defective product in the original packaging to avoid ESD and shipping damage.

Returning IMUs (if applicable)

Return IMU to its manufacturer as follows[1]:

Honeywell International Inc.

2600 Ridgway Parkway

Minneapolis, MN 55413

Im Reihersbruch 3, D-66386 St. Ingbert, Germany

KVH IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

IMU-LCI IMUs should be returned to NovAtel for repair.

Contact Customer Support for detailed information.

Northrop Grumman/Litton Systems, Inc.

Navigation Systems Division (NSD

21240 Burbank Blvd., Woodland Hills, CA 91367

Standard Warranty

AMCI warrants that all manufactured products(s) will be free from defects, under normal use, in materials and workmanship for a period of 18 months from date of shipment to distributor/customer. Within this period, AMCI shall repair or replace, free of charge, any products covered by this warranty. Products repaired under warranty will be returned via UPS Ground at no cost. Other methods of return shipment will be charged to the customer.

Repaired products have an 18 month warranty on parts and work performed. Failures due to components other than those repaired will be subject to the original warranty.

AMCI does not exchange new product for field-defective product. The product must be returned for evaluation and repair/replacement. See Repair Return Procedure Below.

A product is deemed out-of-warranty when damaged by accident, misuse, neglect, alteration, and improper installation or testing. Out-of-warranty repairs are charged a fixed repair fee plus return shipping.

Returned product that is operational and meets all of the AMCI specifications, will be charged a repair evaluation fee.

The provisions of the Standard Warranty are the sole obligations of AMCI and exclude all other warranties expressed or implied. In no event shall AMCI be liable for incidental or consequential damages or for delay in performance of this warranty.

Product Repair POLICY

Please do not ship any items back to AMCI without an RMA Number.

AMCI will attempt to repair any product found in our line. A flat rate for repairs is established to provide for faster quoting and receiving. All repairs sent back to AMCI must have a Purchase Order, which reflects the flat rate charge. This includes product sent back for evaluation. Therefore all products, including units that may be under warranty, must have authorization for the repair charge on the purchase order prior to the product being allowed to pass the receiving desk at AMCI.

The Purchase Order should contain the following information:

  • AMCI Part Number
  • Part Serial Number
  • Description of Problem
  • Return Shipping Address
  • Name and telephone number of person to contact for further information about the problem
  • RMA# issued by the AMCI Sales Dept.

All material must be shipped on a freight pre-paid basis. All other shipments will be refused. For all warranty repairs, AMCI covers outbound freight charges for units shipping via UPS GROUND only.

Please note that AMCI’s ME15 encoders and products priced below $400 are not eligible for repair; however, ALL products are eligible for evaluation within their respective warranty period, and possibly repair/replacement if the product is defective.


In the event that a unit is returned to AMCI, tests to all specifications, and no problems are found, a repair evaluation charge will apply. This is due to the amount of time spent on testing procedures. This problem can almost always be avoided by contacting our 24-hour technical assistance. During the day, you can obtain technical assistance by calling 860-585-1254 and select option 4, or for evenings and weekends please call 860-583-7271. Alternatively, you can click here to fill out the online tech support contact form. Please have your product model number and a description of the problem ready before you reach out to our tech support team.

Step 1.

The Distributor/Customer contacts AMCI requesting a repair service. Flat rate pricing is provided to distributor/customer. A purchase order is received from the Distributor/Customer to cover the repair charges, at which time an RMA# is issued. If the product is being shipped directly from the customer to AMCI they must be sure to reference the RMA# and the name of the distributor who is placing the order with AMCI.

Step 2.

The Distributor/Customer supplies AMCI with the product return form and places an order for the evaluation. The product is then sent to the test/repair department where the unit is inspected, repaired and its warranty status* is determined. It is then sent through standard test procedures to ensure, “like-new” operation. Once AMCI has received the product there is an approximate 2-week turn-around time for a standard repair. Under some circumstances you may require our RUSH REPAIR** service.

Request the Product Return Form from AMCI Sales 860-585-1254, which must be filled out completely and returned to AMCI before being issued a RMA.

Warranty Repairs

AMCI warrants that all manufactured products(s) will be free from defects, under normal use, in materials and workmanship for a period of 18 months from date of shipment to distributor/customer. Within this period, AMCI shall repair or replace, free of charge, any products covered by this warranty. Products repaired under warranty will be returned via UPS Ground at no cost. Other methods of return shipment will be charged to the customer.

The $150 evaluation fee will be refunded for product repairs covered by the factory warranty. However, products returned to AMCI for repair with a “no problem found” diagnosis will be subject to the $150 evaluation fee.

Non-Warranty Repairs

All non-warranty repairs are subject to a flat fee based on 35% of the product’s replacement cost, with the exception of products costing below $400 which are individually quoted.

The $150 evaluation fee for non-warranty repairs is non-refundable; however, AMCI will apply this expense towards the product’s total repair cost.

*Warranty Status
If a unit is found to be under warranty, for example the problem was caused by component failure, then the repair charge will be waived. For all warranty repairs AMCI will be responsible for outbound freight charges for units shipping via UPS GROUND only .

**Rush Repair Service
Our RUSH REPAIR service can usually have a unit repaired and sent back out within 24 hours of the date of receipt. (There may be some instances where we may need more time) To use the RUSH REPAIR service you must follow the same steps as a standard repair, being sure to alert your contact at AMCI that this is a rush repair. You will be required to ship the unit to us via some next day service as well as authorize us, on the purchase order, to ship the unit back to you via UPS RED. Even if the unit is a warranty repair you will still be responsible for the freight charges . (Aside from this, there is no extra charge for the RUSH REPAIR service) This service was designed to aid those customers in down situations, where they do not have a spare unit on hand. Having a spare unit is always recommended however we understand it is not always viable.

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  • Evaluate Extended Warranty Coverage
  • A Different Way To Pay for Repairs
  • Unwanted Calls and Mail About Extended Warranties and Service Contracts
  • Report Problems

Evaluate Extended Warranty Coverage

When you’re deciding if an extended warranty or service contract is worth the added cost, consider the initial cost of the product and the likely cost of repairs. An extended warranty or service contract might not be worth the money if a product isn’t likely to need repairs, or if repairs won’t be expensive. Check product review websites to see if other people say the product you bought often needs expensive repairs. Read the details of the extended warranty or service contract. Does it offer more coverage than the warranty that came with the product? If it doesn’t, it’s not a good value.

As you think about whether to buy extended warranty coverage, consider

  • Costs. Look at the initial cost of the extended warranty or service contract, and costs that might be hidden, like deductibles or fees you must pay each time the product is serviced. Do you have to pay to ship the product to a repair center? Is there a fee to transfer the extended warranty or service contract to someone else? Does the extended warranty or service contract set limits on reimbursement amounts? For example, auto service contracts may not fully cover expenses for towing or renting a car.
  • How long it lasts. Knowing how long the coverage lasts will help you calculate the yearly or monthly cost of the contract.
  • What’s covered. An extended warranty or service contract won’t cover all situations or repairs. To find out if one is a good value, find out what limitations apply. Does it cover accidental damage? Can the company deny coverage if, for example, you don’t follow their instructions for routine maintenance? Does it cover only specific parts of the product or specific repairs? If it isn’t listed in the contract, assume that it’s not covered.
  • Claims. Going through a difficult claims process or waiting for reimbursement can reduce the value of having coverage. Find out who takes care of repairs. How do you make a claim? Do you need to return the item to the store where you bought it? If a local seller or dealer offers the contract, you might have to go to them for service, even if you’ve moved away.
  • Reputation. The value of an extended warranty or service contract is only as good as the company that’s responsible for coverage. Before you sign a contract, check out the company’s reputation and consider how long it’s been in business. Do an online search with the name of the company and words like “review” or “complaint” to see if there are negative reviews of the company. Check with your state consumer protection office to see they have any complaints against the company.

A Different Way To Pay for Repairs

Extended warranties and service contracts are not the only way to plan for future repairs or accidents. After you evaluate the extended warranty or service contract coverage, you might find that putting money aside in a savings account is a better option. Then, if you need to pay for repairs, you can use the money in the account.

Unwanted Calls and Mail About Extended Warranties and Service Contracts

When you buy a product, the seller might offer you an extended warranty or service contract. But you might also get calls and mail from marketers who want to sell you an extended warranty or service contract. These offers can come years after your purchase, and that marketer is usually not related to the company you did business with. The telemarketing calls — both live calls and robocalls — are probably illegal if you have no connection with the company.

If you respond, you’re likely to hear high-pressure sales tactics (“act now, your warranty is about to expire”). The marketer might try to get your personal and financial information, and maybe even a first payment, before they tell you about the contract. Think twice about buying an extended warranty or service contract from a telemarketer, because you may find that the company behind the contract isn’t in business when you need its services.

Report Problems

If you have a problem with an extended warranty or service contract, report it to

NOTICE – Please do not return your items to the store.
We want to take care of you directly as we have the best resources available to help you be satisfied with our products and service!

Cre8tion Products are made to perform great without demanding a high price. However, sometimes we find an issue and we want to make sure our user’s have a way to report problems and get them taken care of. Please review our warranty and terms on different products and submit our online form for our best assistance.

Electronics (6 Months Warranty from Date of Purchase)

What is covered

Within 30 days of purchase, If the device does not work when brand new and just purchased, please submit RMA form immediately for troubleshooting. If it still does not work, a new replacement will be provided by an authorized distributor, minus any shipping fees to send replacement.

After 30 days of purchase, submit an RMA request below. We will evaluate the issue and provide a solution with replacement parts or issue a pro-rated discount on a new replacement through an authorized distributor.

Pro Rated Replacement will provide the customer with a new device minus credits for warranty term. The replacement provided will have warranty coverage for the remaining term of the original purchase.

Customer is responsible for proper disposal and recycling of any products replaced.

What is NOT covered

Unqualified Warranty – If the item is beyond the warranty, modified, or damaged, we will not be able to repair or replace the item.

Return / Replacement shipping – Return shipping costs are the customer’s responsibility. We strongly recommend shipping with tracking number and insurance, as we are not responsible for any missing or damaged parcels. Items returned must be packaged with all original parts, and securely packed in the original or comparable box for shipping.

Battery Capacity and Life span – The battery usage is not covered under warranty due to varying use and charging habits. Customer is responsible to check and confirm the battery is usable within 30 days from the date of purchase.

All other items (90 days from Date of Purchase)

What is covered

If your product is defective, please submit an RMA form to evaluate the items claimed and the issue reported. Please do not return your item to the store.

What is NOT covered

Return / Replacement shipping – Return shipping costs are the customer’s responsibility. We strongly recommend shipping with tracking number and insurance, as we are not responsible for any missing or damaged parcels. Items returned must be packaged with all original parts, and securely packed in the original or comparable box for shipping.

LIMITED LIFETIME WARRANTY. The BILSTEIN Warranty Promise – Dependability Well Beyond Your Purchase.

How to evaluate product warranties

The BILSTEIN Warranty Promise

How to evaluate product warranties

Dependability Well Beyond Your Purchase.

When it comes to performance and durability, our products are subject to the highest quality and safety standards. As a valued customer, you can always count on BILSTEIN quality, backed by our BILSTEIN WARRANTY PROMISE – our promise of reliability and dependability for your BILSTEIN products.

Most of the BILSTEIN products available in the North American aftermarket are backed by our LIMITED LIFETIME WARRANTY for as long as you own your BILSTEIN products, while certain product categories are backed by industry leading warranties ranging from 90 days to two (2) years. Please consult our BILSTEIN Warranty Promise to see which warranty is applicable to your product.

Further information can be found in our BILSTEIN Warranty Promise

Limited Lifetime Warranty for Products and Control Arms Purchased in North America

BILSTEIN warrants that aftermarket products and control arms purchased from a BILSTEIN distributor in North America will be free from defects in design, material, and workmanship for as long as you own the product. (Exclusions apply, for details please see the BILSTEIN Warranty Promise).

Separate Warranty Period for Products From the Steering Rack, Standalone B3 Coil Spring, B3 Leaf Spring, B8 5160/8100/8112 Categories, and *thyssenkrupp Carbon Components Carbon Wheels Purchased in North America

BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of two years (for details, please see the BILSTEIN Warranty Promise).

Separate Warranty Period for Products from the EVO S, EVO SE, EVO T1 and EVO T2 Categories Purchased in North America:

If the Products purchased in NA are Products from the EVO S, EVO SE, EVO T1 and EVO T2 category, the following warranty shall apply:
BILSTEIN warrants to the original purchaser that, for a period of five (5) years from the date of purchase through a BILSTEIN distributor or retailer, this Product shall be free from defects in design, material and workmanship. Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply.

Separate Warranty Period for Products from the Clubsport, EVO R, Motorsport, B8 5125/5165/8125/9200/9300 Series Purchased in North America:

BILSTEIN warrants to the original purchaser that products from one of these categories will be free from defects in design, material, and workmanship for a period of 90 days (for details, please see the BILSTEIN Warranty Promise).


How to evaluate product warranties

Please read our BILSTEIN Warranty Promise and follow the steps outlined below to ensure that your warranty claim is resolved as quickly and easily as possible.

  • Step 1: Please first contact the original place of purchase (distributor of BILSTEIN products) where you purchased your shocks. Distributors are responsible for handling all product warranty claims. If your distributor is no longer in business, then continue to step 2 below.
    • IMPORTANT! You must be the original purchaser of shocks and have proof of purchase to be considered for a warranty claim. The BILSTEIN Limited Lifetime Warranty is non-transferrable.
  • Step 2: Contact Bilstein Warranty Team at [email protected] to verify warrantability of your shocks and obtain Warranty Evaluation Form.
    • IMPORTANT! Please DO NOT send in your shock absorbers without first contacting our Warranty Team and obtaining a Warranty Evaluation Form. This must be included with your shock absorbers for us to complete the service.
  • Step 3: Complete Warranty Evaluation Form provided by BILSTEIN Warranty Support Team.
  • Step 4: Ship your shocks, proof of purchase, AND Warranty Evaluation Form to BILSTEIN Warranty Department using the provided address label at the bottom of the form. We suggest using a shipping method that can provide a tracking number and demonstrate proof of delivery. We also recommend requesting a signature requirement when shipping in the product. Bilstein does not accept responsibility for missing or damaged packages. We do not accept cash-on-delivery (COD) transactions. Please do not send shocks in with loaded springs. If your shocks are leaking, please do not clean them off. Place them in a plastic bag to prevent oil from seeping into the box.
    • IMPORTANT! BILSTEIN is not liable for unauthorized shipments that have been sent without warranty evaluation form.
  • Step 5: BILSTEIN Quality Department will evaluate shock(s) and review findings with our Warranty Department. Once complete, you will be contacted with evaluation results and recommended next steps.

How to evaluate product warranties

Created byВ FindLaw’s team of legal writers and editors | Last updated June 20, 2016

Most consumer purchases are covered by a warranty, even when it is not explicitly stated as such. The two main types are express and implied warranties. An express warranty is one that is clearly stated (or “expressed”) either verbally or in writing, while an implied warranty automatically covers most consumer goods valued over a certain amount, but only provides a base level of protection for consumers.

The following information serves as a primer for these two distinct types of warranties. See Consumer Warranty Basics, What Does ‘Caveat Emptor’ Mean?, and What Will Void a Warranty? for more details.

Express Warranties

An express warranty can take several different forms, whether spoken or written, and is basically a guarantee that the product will meet a certain level of quality and reliability. If the product fails in this regard, the manufacturer will fix or replace the product for no additional charge. Many such warranties are printed on a product’s packaging or made available as an option.

A verbal express warranty may be as simple as a car dealer telling a customer, “I guarantee that this engine will last another 100,000 miles.” If the car fails to live up to this claim, the buyer may take it up with the seller (although proving the existence of a verbal warranty is very difficult).

Other warranties may be expressed in writing but do not necessarily look like traditional warranties. For example, a light bulb manufacturer prints the words “lasts 15,000 hours” on its packaging. The words “guaranteed” or “warranty” do not appear, but this claim nevertheless is an express warranty.

Implied Warranties

Most consumer purchases are covered by an implied warranty of merchantability, which means it is guaranteed to work as claimed. For instance, a vacuum cleaner that does not create enough suction to clean an average floor is in breach of the implied warranty of merchantability. Federal law defines “merchantable” by the following criteria:

  • They must conform to the standards of the trade as applicable to the contract for sale.
  • They must be fit for the purposes such goods are ordinarily used, even if the buyer ordered them for use otherwise.
  • They must be uniform as to quality and quantity, within tolerances of the contract for sale.
  • They must be packaged and labeled per the contract for sale.
  • They must meet the specifications on the package labels, even if not so specified by the contract for sale.

Even used goods are covered, although some states allow retailers of either used or new goods to invalidate the implied warranty by stating “sold as is.”

Products guaranteed for a different purpose than what the manufacturer explicitly intended come with an implied warranty of fitness. For example, if a shoe salesperson sells you a pair of high heels for running — assuming you’ve made it clear that you want shoes for running — then your purchase is covered under an implied warranty of fitness.

The product warranty here to help you in the unlikely circumstances of a product failure. We provide product replacement support and quick product service.

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The product warranty here to help you in the unlikely circumstances of a product failure. We provide product replacement support and quick product service.

ATV believes in protecting you and your investment. That’s why we warrant our equipment against defects in design, workmanship and materials when used under normal conditions for a period of thirty-six (36) months from the date of original purchase. The warranty period is limited to one (1) year on all Next Level products, the economy and value line products, as well as power supplies and the motors of pan, tilt, zoom (PTZ) domes used in continuous motion.

There are no other warranties, implied or otherwise. Equipment failures due to improper installation, modification, abuse, damage or acts of nature will not be covered by the thirty-six month warranty. ATV’s authorized repair center will evaluate returned equipment for repair to determine warranty coverage.

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How to plan for a challenge to a product warranty

March 4, 2020

How to evaluate product warranties

From the standpoint of manufacturers of windows and doors, few documents receive the level of analysis and critical input as a product warranty. The warranty is a deliberate statement of a commitment to evaluate an unwanted condition that manifests in-service and that may be from a problem with material or workmanship.

Even with all this intelligent attention, the more difficult work is to develop and operate a program that effectively implements the warranty as intended. That is, to provide service as promised but decline repeated demands to give more than promised, without extraordinary circumstances.

Often, warranty limitations appear to be disregarded in claims asserted within a construction defect lawsuit. In our view, a manufacturer’s inclusion in a lawsuit over alleged construction defects should not routinely be treated as an “extraordinary circumstance.” Doing so would abandon the fair limitations stated in the relevant product warranty. Rather, it is important to identify a strategy that will best present an argument for enforcement of those limitations, when needed most.

Undoubtedly, such lawsuits will assert claims and seek damages that are beyond the commitment within the product warranty. The strategy for enforcing the warranty limitations in litigation must be established under the applicable facts and law.

It seems the volume of parties—each with multiple claims and cross claims among them—tends to obscure the immediate need to understand the extent to which a warranty may serve as a shield and a sword. Unless a manufacturer pushes, it may not happen.

Manufacturers especially need to know early if and how their warranty can be used to dismiss the common claims seeking compensation for direct or indirect consequential damages. Although definitions relating to “consequential damages” can vary by jurisdiction, in general, they are losses that, by their nature, go beyond remediation or repair of the window or door itself.

These can range from resurfacing finishes due to water penetration at a window or door opening to re-allocation costs incurred because of alleged “uninhabitability of living space” as a result of perceived damage or its repair.

Where does it stop? It is disconcerting (scary) to be at the whim of a claimant prone to push for dollar compensation for every theoretical inconvenience that could occur. These risks are real and represent the reason that the product warranty includes limitations on the manufacturer’s liability.

Available tools

It is important to use the tools that we have. The law in the U.S. allows for a manufacturer to disclaim liability for most consequential damages, particularly when that manufacturer is transparent regarding the warranty and makes a good effort to communicate it downstream with the product. This limitation can also affect claims that are not warranty-based—a warranty is a creature of contract that, under the right circumstances, will override the common “tort-based” claims, classically based upon the tort of negligence.

Undeniably, the longer claims that seek damage beyond the warranty remain asserted against a company, the bigger “life” they acquire.

At the inevitable mediation(s), the parties and mediator wrangle over allocation of claimed dollars and rarely over legal “potential” defenses. Still, those that take action to enforce the warranty terms can inject uncertainty into their opponent(s) where none existed before.

Simple message: stick with the plan and don’t give up on the terms of the product warranty because litigation has been filed. Rather, require an evaluation of the case that includes a plan of action regarding affirmative use of the warranty.

The Siemon Company delivers a full range of product and system warranty programs:

  • A one (1) year repair or replace warranty on Tools, Testers, MapIT active componentry and Cabinet Fan Kits.
  • A one (1) year repair or replace warranty on High Speed Interconnect Cable Assembly
  • A five (5) year repair or replace warranty for all other Siemon Products when not installed in a certified Siemon Cabling System ®
  • A twenty-five (25) year premium Siemon Cabling System ® (Solution 5e™, System 5e™, Premium 5e™, Solution 6™, System 6 SM , Premium 6 SM , 10G 6A™, Z-MAX ® , TERA™, LightSystem SM , XGLO ® ) warranty covering products, performance and applications assurance for cabling systems designed and installed by Siemon Certified Installers in a registered cabling system using Siemon connecting hardware and qualified cable. For Siemon ValuLight™ warranties the term is twenty (20) years.
  • A one (1) year repair or replace warranty on ValuLight Fiber Patch Cords
  • A three (3) year repair or replace warranty on Power Distrubution Units (PDUs)
  • A one (1) year repair or replace warranty on DataKeep Cabinets and Cabinet Accessories, ERA and ME only
  • Siemon can support the cost of labor within warranty claims, however this is agreed on a case by case basis. Please refer to the sample warranties for further details or contact your local Siemon representative.

Please contact your local Siemon Company sales office to obtain warranty details for conditions and limitations.

Request a Dimensions RMA hereHow to evaluate product warranties

Decades of Dimensions engineering of mission critical inverters have proven that our power products stand up to the rigors of the real world.

Our confidence is derived from a robust design and quality manufacturing. This is why we can stand behind these inverters with an industry leading warranty.

Dimensions Series Fleet Customer Inverter Warranty

4 Years, with first 2 Years of Advanced Replacement | Warranty PDF

Sensata Series Fleet Customer Inverter Warranty


Dimensions OEM, HV, specialty and accessory products may be offered with different warranty periods, see product pages for details.

Advanced Replacement Program (A.R.P.)

Sensata is aware that some inverters, should they fail, could cause hardship for our customers. This plan is designed to replace any inverters that are of such critical importance that our customers cannot wait the normal one week for a defective inverter to be repaired.

Sensata will ship an advance replacement inverter within two (2) working days of a telephone conversation that confirms that an inverter problem exists. Sensata request a form of payment (i.e. credit card or purchase order) before shipping a replacement inverter. The defective inverter should be returned, to Sensata Technologies, White Bear Lake within two (2) weeks of the installation of the replacement inverter using the same container in which the replacement inverter was shipped. A prepaid return shipping label will be provided for your convenience to return the defective inverter. Sensata at that time will evaluate the defective inverter for warranty consideration and at that time a refund of the replacement cost will be issued. If there are no problems found with the inverter, it will be returned to you and no refund will be issued.

Note: Advance replacement inverters may be manufactured or refurbished units and have used chassis and covers. The electronic circuits in these units will be the current revision level and the units will be thoroughly tested as complete units before shipping.

© 2022 Sensata Technologies, Inc. All Rights Reserved.

Warranties and Disclaimer on Products

Supplier expressly warrants to Buyer and Buyer’s successors, assigns, Buyer’s customers, and users of Products sold by Buyer that all Products, provided under the Order shall be and continue to be: (i) merchantable; (ii) fit for the purpose intended; (iii) new; (iv) free from defects in material and workmanship; (v) free from defects in design if the design is not provided by Buyer; (vi) manufactured in strict accordance and complies with the specifications; (vii) free from liens or encumbrances on title. This express warranty shall not be waived by reason of acceptance of the Product or payment made by Buyer. Supplier also warrants that all items sold or furnished under the Order have been produced, sold, delivered and furnished in compliance with all applicable laws and regulations. Buyer may require Supplier to promptly repair or replace, at Buyer’s option any Product which breach this warranty. Buyer may return ship the Product on the fastest available commercial carrier at Supplier’s expense and risk of loss. Product returned to Buyer hereunder shall be shipped at Supplier’s expense and risk of loss and shall be accompanied by notice stating whether they are new replacements or repaired originals and shall continue to be covered under this warranty. Supplier shall conduct intake, reviews, analysis and any other activity required to evaluate whether the returned Product are covered by the warranty at no expense to Buyer.

Notwithstanding any other provision, in addition to the foregoing, Supplier shall be liable for Buyer’s actual costs, expenses and damages related to or arising from Product not conforming to this warranty, including but not limited to labor and other costs related to transportation of Product, expediting, removal, disassembly, failure analysis, fault isolation, assembly, reinstallation, re-inspection, retrofit, and any and all other such corrective action costs incurred by Buyer.

PDT offers a 60 day guarantee on all instruments. If you purchase an instrument that does not meet your expectations, or has a manufacturer defect, return it to your dealer with a copy of your invoice and it will be exchanged or you will be issued a full refund. PDT may help facilitate the exchange or refund of instruments within the 60 day warranty. Forceps are provided with an unlimited warranty against breakage.

PDT also provides a limited lifetime warranty against defects in materials and workmanship, providing limitations listed below are not present. Product “lifetime” means the ordinary, expected life, which varies by type of product. After 60 days from the date of the invoice, PDT will, at its discretion, assess instruments with which you have an issue and determine whether to repair or replace the instrument based on that assessment. An invoice must be returned with the instruments in order for PDT to evaluate instruments for replacement.

All PDT products must be cleaned and sterilized according to guidelines published at

PDT evaluates all instruments returned by customers who feel the instrument did not perform as expected beyond the 60 day period. Limitations on replacement will include the following circumstances:

  • When the working blade has been reduced in size by 30% or more, in length, width or depth. The reduction in blade size and shape is a normal part of use and sharpening in the lifetime of an instrument.
  • When instruments have been improperly maintained, chemically contaminated, or damaged by excessive heat or pressure.
  • When instruments have been exposed to cleaning solutions containing phenols or other chemicals that are not conducive to our handles.
  • When instruments have been modified or retipped.
  • When instruments have been improperly used.
  • When an instrument is over five (5) years old.
  • Complimentary instruments are not subject to warranty replacement.

PDT disclaims liability, under any applicable warranty or otherwise, for damage arising from: (1) the use of commercial/residential grade washers; (2) the use of dental automated washer-disinfectors where the manufacturer’s processing guidelines are not followed; (3) the use of cleaning solutions, chemicals and/or procedures that are contrary to PDT’s recommendations; and/or (4) improper setup and/or installation of any product.

The warranty for the Gleason Guide™ is five (5) years. For the warranty to be effective on the guides, you must register your guide within 60 days of purchase. You can do this online by going to Improper handling or excessive pressure placed on the guide with the instrument will cause excessive wear on the guide and will void the warranty.

The warranty on the Diamond Head Ceramic Stone™ and the Transformation Sharpening Stone™ is five (5) years. Improper handling, dropping or handling the stones roughly can cause breakage or chipping of the stones. Too much pressure placed on the stone with the instrument when sharpening can cause excessive wear on the stone. Improper handling of the stones in this manner will void the warranty.

The warranty for the Flip Top™ Cassette is five (5) years. At its option, PDT will repair or replace any cassette that is defective because of material failure (including corrosion) or workmanship of the cassette shell, internal or moving parts. Damage from misuse, abuse, negligence or alterations to the cassette void the warranty. If manufacturer’s processing guidelines for commercial grade washers or dental automated washer disinfectors is not followed, the warranty is void. For the warranty to be effective, you must register your cassette within 60 days of purchase. You can do this online by going to

It is our company policy and commitment to constantly upgrade and improve the quality of the products we produce. Therefore, we reserve the right to change the design of instruments or to discontinue products without notice.

Warranty Process

If you have a Dimension product that you believe is eligible for a warranty claim, please take it back to the original bicycle retailer from which the item was purchased. They are the best-equipped to evaluate and work with our customer service team on your warranty claim. See below for warranty details.

Dimension Limited 2-Year Warranty

Dimension® warrants all Dimension products against defects in materials and workmanship for two (2) years from the original date of retail purchase by the consumer. This limited warranty is expressly limited to the repair or replacement of the original product, at the option of Dimension, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Dimension product and is not transferable.

In no event shall Dimension be liable for any loss, inconvenience or damage, whether direct, incidental or consequential or otherwise resulting from breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from state to state.

This warranty does not cover the following:

  • Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user
  • Products that have been modified, neglected, used in competition or for commercial purposes, misused or abused, involved in accidents or anything other than normal use
  • Damage or deterioration to the surface finish, aesthetics or appearance of the product
  • Normal wear and tear
  • Labor required to remove and/or refit and re-adjust the product within the bicycle assembly

To The Extent Not Prohibited By Law, These Warranties Are Exclusive And There Are No Other Express Or Implied Warranties Or Conditions Including Warranties Or Conditions Of Merchantability And Fitness For A Particular Purpose

Contact us:
Dimension Bike Products
6400 West 105th Street
Bloomington, MN 55438


Returned Product(s) Policy

  • Products will not be accepted without a Return Authorization Number (R.A.N.) from Orthomerica’s Customer Service Department. Products must be returned within 90 days of the R.A.N. date. Please call 800-446-6770 or 407-290-6592.
  • The (R.A.N.) authorizes your company to return the products, but does not guarantee that credit will be issued until Orthomerica can evaluate the products.
  • Original order number or packing slip must be provided with returned goods.
  • Custom-to-Measurement, Custom-to-Cast or special order pre-fabricated products cannot be returned for credit without proper authorization.
  • Products that are used, altered or obsolete may not be returned for credit.
  • Products more than 6 months old are not returnable for account credit.
  • All freight charges for returned product(s) are at the customer’s expense.
  • All product returns are subject to a 20% restocking fee.

Cranial Remolding Orthoses (CRO) Returns Process

Step 2: Email the completed form with photos and any additional details to [email protected] . Cranial Customer Feeback forms without photos is an incomplete e-mail submission.

Step 3: Upon Orthomerica’s receipt of your completed form, you will receive an email providing you with a Return Authorization Number (R.A.N.).

Step 4 (only if requesting a redo): When submitting the new order, please write “Redo for Sales Order ____” in the comments. The Sales Order number for the original order can be found in the following locations.

  • Order confirmation email
  • Packing slip that came with the CRO
  • Sticker located on the CRO strap when it was shipped
  • Sales Order column in eBrace Global (SmartSoc Orders Only)

Step 5: Ship the original CRO to the below address with the provided R.A.N. written on the outside of the box. Please do not return the CRO until the R.A.N. has been issued. If you are proceeding with a redo, you may wait until you have successfully fit the new CRO before shipping back the original CRO. Products must be returned within 90 days of the R.A.N. date. International customers should contact Orthomerica directly at [email protected] regarding this step.

Orthomerica Products, Inc.
6333 North Orange Blossom Trl
Orlando FL 32810

Welcome to our Warranty Page.

We want you to be really, really happy.

At BenroUSA, we pride ourselves on offering the very best products in our category and will bend over backwards to make sure you are totally thrilled with your new purchase. In order to ensure that, we need you to register your products. Don’t worry. It takes no more than two minutes (and that’s if you’re a slow typer.)

You should register any of the products you have bought from us. Simply click the Register button below.

A reminder: Please be sure to keep your original Bill of Sale in a safe place. You will need to submit it with any request for Warranty Service.

Register your product

If you’re visiting this page and you live in another country

If you bought your product from a Dealer in the U.S. but you reside in another country, please know that we will happily service your product but you will be responsible for shipping charges to and from our U.S.-based service facility. Thank you for understanding and remember to support your local dealer.

Limited Warranty Coverage

Your Benro product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If bought new in the USA it is warranted by Mamiya America Corporation d/b/a Mac Group (“MAC Group”) for 3 years from the date of purchase to the original owner, against defects in materials and workmanship. By registering online, your warranty is extended 2 years, for a total of 5 years. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product, negligence, nor modification or servicing performed by others.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall MAC Group be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Requesting Service
Benro products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Benro Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured, and sent together with a description of problem and details on the best method to contact you. If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.

Where to send for service
MAC Group
Attn: Benro Service Department
75 Virginia Road
North White Plains, NY 10603

For service outside of USA please contact your local authorized distributor for support.

Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.

Estimated product warranty payable When companies sell products such as computers, often they must guarantee against defects by placing a warranty on their products. When defects occur, the company is obligated to reimburse the customer or repair the product. For many products, companies can predict the number of defects based on experience. To provide for a proper matching of revenues and expenses, the accountant estimates the warranty expense resulting from an accounting period’s sales which will be used as a reserve to pull actual warranty expenses from at a later date. The debit is to Warranty Expense and the credit to Estimated Warranty Payable (or Liability).

To illustrate, assume that a company sells personal computers and warrants all parts for one year. The average price per computer is $1,500, and the company sells 1,000 computers this year. The company expects 10% of the computers to develop defective parts within one year. By the end of the year, customers have returned 40 computers sold that year for repairs, and the repairs on those 40 computers have been recorded. The estimated average cost of warranty repairs per defective computer is $150. To arrive at a reasonable estimate of product warranty expense, the accountant makes the following calculation:

Number of computers sold 1,000
Percent estimated to develop defects x 10%
Total estimated defective computers 100
Deduct computers returned as defective to date – 40
Estimated additional number to become
defective during warranty period 60
Estimated average warranty repair cost per compute: x $ 150
Estimated warranty payable $9,000

The entry made at the end of the accounting period is:



When a customer returns one of the computers purchased for repair work during the warranty period, the company debits the cost of the repairs to Estimated Product Warranty Payable. For instance, assume that Evan Holman returns his computer for repairs within the warranty period. The repair cost includes parts $40, and labor $160. The company makes the following entry:

How to evaluate product warranties

What are your rights when you purchase a product in a shop? And what about when you purchase a product online or via the phone?

What is Consumentenkoop

A consumentenkoop is a purchase made from a seller by a consumer. This can be a purchase in either a physical or an online shop. This purchase is an oral or written agreement between the consumer and the seller, which comes with rights and obligations for both parties. The consumer is obliged to pay the agreed-upon price and the seller must supply the consumer with a functioning product. In this case, that means that the product needs to meet all the requirements that the consumer may set for it in normal use for a certain period of time. This is what’s called a warranty.

Online & telephone purchases in the Netherlands

If you have purchased something online or via the phone (koop op afstand or remote purchase), you will have a statutory cooling-off period of 14 days, as you have not physically seen the product before your purchase. This means that if you regret your purchase, you can cancel it within these 14 days without giving any reason. This rule applies to both products and services, such as online Dutch language courses. Of course, there are exceptions.


The 14-day cooling-off period does not apply to the following:

  • Travel, transport, accommodation (such as short-stay rentals), catering, or other forms of leisure activities
  • Single magazines or newspapers
  • Commissioned products
  • Products that may spoil, such as food or flowers
  • Products that you cannot send back because of hygienic reasons (underwear, swimwear)
  • A remote order from a company that does not focus on distance selling
  • CDs and DVDs that have been unsealed after delivery
  • Emergency repairs

During the 14-day cooling-off period, you may evaluate the product, but you can’t use the product if you are not sure you are going to keep it. For example, you may try on the clothes you bought to see if they fit, but you can’t wear them for days and then send them back. The seller may charge a fee if it appears you have used the product instead of just assessing it.

Subscriptions & memberships in the Netherlands

A subscription may be automatically renewed, but only if you can cancel per month after the first period. This first period is often a year long. It’s also important to always have proof of your cancellation. This applies to, amongst other things, subscriptions and memberships to magazines, book clubs and gyms.

You are allowed to cancel a subscription in the same way you started it. For example, if you subscribed via the phone, you are allowed to cancel via the phone.

Trial subscriptions to newspapers and magazines may not be renewed without your explicit permission and should automatically stop after the agreed trial period.

The aforementioned rules do not apply to memberships to associations / clubs and insurances. Note: the rules do apply to products offered by an association / club, such as a club magazine.

Regret of purchase

What can you do when you regret your purchase? If you have bought something in a shop, you can try and work things out with the seller. If you buy something online, via the phone or at your door, a 14-day cooling-off period applies. To be able to exchange or return something in a shop is not a right but an extra service. Often conditions will apply, for example, return within a certain number of days etc. Note, if your purchase is faulty, this does not apply.

Also, be aware that a purchase agreement can be made orally (i.e. when you’ve said you will buy something) or in writing (i.e. when you sign an order). Many people think that a purchase agreement is made when they have paid for the purchase, but this is not the case.

Deception and aggressive selling

Did the seller withhold relevant information about a product or service or were you pressured into buying a product? You can undo your purchase. Write to the seller and indicate that you want to cancel your purchase due to unfair trading practices (oneerlijke handelspraktijk) and that you want your money back.

The Autoriteit Consumenten & Markt (ACM) and the Autoriteit Financiele Markten (AFM) supervise the enforcement of the Unfair Trading Practices Act (Wet Oneerlijke Handelspraktijken). You can report fraudulent companies to ACM ConsuWijzer. Your report will help them see which companies are not following the rules and if / when further steps are required.


Did you order a product and the company has gone bankrupt? If you made a deposit, contact the curator. The curator can tell you whether your order will still be delivered or whether you will need to register as a creditor. Please note that the chance you will get your money back is slim, as consumers are last in line to be paid back (certain parties, like the Dutch government or banks, have priority).

If you have not paid yet, postpone payment. Only pay when the curator has stated your order will be delivered, or better yet, when you have received the product.

Warranty and repairs in the Netherlands

What can you do when your purchase breaks? What’s the deal with warranty?

Within the warranty period

When you buy something, you are entitled to a functioning product. If the product stops functioning within 6 months of the purchase, the law assumes that it was faulty at the time of purchase. This means you will be entitled to a free repair or replacement product unless the seller can prove you did not use the product correctly.

Some companies offer longer warranty periods as an extra. Please note that if a product is replaced during the warranty period, the warranty period is not rebooted. For example, if you buy a laptop with a 2-year warranty and it is replaced after one year, you will have a one-year warranty left on the replacement.

Outside warranty

Even after the warranty period of the store or manufacturer, you may still be entitled to a free repair or replacement product. This is your legal right to a functioning product. In this case, you must be able to demonstrate that it was not your fault the product stopped functioning as intended.